Managed IT Support & Cyber-Security
Proactive, plain-English tech help for solo traders, fast-growing SMEs and established UK firms
1.Why Infinity DIS for IT support?
| Challenge | Traditional fix | Our improvement |
|---|---|---|
| Endless break-fix calls | Wait until something fails, then pay call-out fees | 24 / 7 monitoring that prevents 80 % of outages before you notice |
| Tech jargon & finger-pointing | “That’s your ISP’s fault, call them” | Single point of contact – we liaise with third-parties and own the outcome |
| Hidden costs | Cheap headline rate, expensive onsite visits | Flat, transparent monthly fee – remote, onsite* and parts discount included |
| Security blind spots | Rely on free antivirus | Layered cyber-defence: EDR, patch management, phishing simulation, staff training |
| No strategic roadmap | One-off fixes lead to tech debt | Quarterly IT roadmap aligned with your growth and budget |
*On-site visits included in Kent & Greater London plans; UK-wide by agreement.
2.Service catalogue
2.1 Remote Help-Desk
Unlimited calls & screen-share support, 8 am–6 pm weekdays (24 / 7 option)
- Windows, macOS & mobile
- Microsoft 365, Google Workspace, email deliverability
- Printer, Wi-Fi, VPN & VoIP troubleshooting
2.2 Proactive Monitoring & Maintenance
- 24 / 7 endpoint monitoring (CPU, disk, critical services)
- Automated OS & third-party patching
- Weekly silent reboots & clean-ups
2.3 Cyber-Security Stack
- Next-gen endpoint detection & response (EDR)
- Managed cloud firewall & MFA enforcement
- Quarterly phishing simulation + staff micro-courses
- Backup & disaster-recovery design (local + cloud)
2.4 Cloud & Infrastructure
- Microsoft 365 tenant hardening, SharePoint architecture
- Azure / AWS / Google Cloud cost-optimisation
- Hybrid AD, Single Sign-On & self-service provisioning
2.5 Projects & Consultancy
- Office moves, server upgrades, VoIP roll-outs
- Network audits and Wi-Fi heat-mapping
- Compliance prep (Cyber Essentials / ISO 27001 gap analysis)
3.Packages & pricing*
| Plan | Ideal for | Devices covered | Key features | Monthly per-device |
|---|---|---|---|---|
| Essential | Home office / solo trader | 1-10 | Remote help-desk, patching, cloud backup | £16 |
| Business | 5-50-user SME | Up to 100 | Essential + EDR, phishing tests, on-site 1×/qtr | £29 |
| Premium | 50-250 users or compliance-driven | Unlimited | Business + 24 / 7 NOC, vCIO roadmap, unlimited on-site (Kent/London) | £44 |
*Minimum monthly base fee £149 (Essential), £399 (Business), £1 099 (Premium). Ad-hoc support: £85/hr remote, £110/hr onsite.
Custom or national coverage? We build bespoke SLAs for multi-site or 24 / 7 critical-systems clients.
4.Our 6-phase onboarding process
| Phase | Timeline | Outputs |
|---|---|---|
| 1. Discovery call | Day 0 | Understand pain-points, assets, compliance needs |
| 2. Audit & proposal | Day 1-3 | Network scan, security scorecard, fixed-price quote |
| 3. Kick-off & agent deploy | Week 1 | RMM + EDR installed, backup tested, documentation begun |
| 4. Stabilise & patch | Week 2-3 | Clear ticket backlog, bring systems to latest stable versions |
| 5. Optimise & secure | Month 1-2 | MFA enforced, mail flow hardened, disaster-recovery plan created |
| 6. Review & roadmap | Quarter-end | KPI report, next-quarter projects & budget agreed |
5.Client outcomes
- Accountancy firm, Canterbury – zero ransomware incidents, 99.98 % uptime, £1 200/yr cloud-cost saving.
- E-commerce retailer, London – checkout speed +32 %, PCI compliance achieved in 60 days.
- Charity, Margate – staff phishing-click rate down from 27 % to 3 % after two campaigns.
6.Frequently asked
Do you replace our existing IT team?
We can either act as your full IT department or provide second-line & project support for in-house staff.
What areas do you cover on-site?
Included call-outs span Kent and the Greater London area. Outside zone: mileage + travel time or partner engineer.
Can you support Macs and Linux?
Yes – macOS is covered in all plans; Linux servers/desktops require Business or Premium plan.
Is my data safe with remote access?
Agents use AES-256 encryption, two-factor authentication and role-based permissions. Full audit trail is logged.